“Hello Computer?”: Voice UX, Chatbots and Voice User Interface

Voice UI is finally mainstream – but is it usable? What is conversational design and what do we need to know as product owners and managers in order to integrate voice UX into product strategy? In this session, Kelly Goto, founder of gotomedia & gotoresearch, global leaders in human-focused research & design, will dive into the state of conversational UI and Voice UX. Learn how and why natural language interfaces are essential as we enter a new era of accessibility in designing for disability, aging and day-to-day life.