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April 11, 2018
Design Thinking

X Marks the Spot in Experience Design Thinking

Originally Published:
Date Published:
April 11, 2018
T

his article attempts to explain the differences and similarities between three very honored disciplines: User Experience, Customer Experience and Service Design. Although different from inception, they now combine processes, artifacts and outcomes. So bear with me as I describe, define, differentiate and then combine terms. Simply stated, I am committing professional blasphemy by integrating them under a catch-all term: Experience Design Thinking. No acronym applied.

Here is a link to the original article posted on gotoresearch.com

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I am a sandwich mom in a sushi world. I thrive on change, attempt to get 10,000 steps per day and use positive reinforcement techniques for my kids as well as my dog — all in their pre-teenage years.

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